Thank you, beachmouse. I have encountered the apparently malfunctioning survey, as some have noted above -- full stop. But the follow-up surveys have been a repeated series of questions. And I can't remember what I've said before -- e.g., my exact ranking of financial institutions, and how warmly I felt about them the first time.

Has anyone ever had their Avios or miles retracted because the company was dissatisfied with the member's responses?