Originally Posted by
NewportGuy
So someone who will regularly deal with your TOP customers, making them happy and continuing to insure your most important revenue, will make less than $10 an hour in many cases??? Are they INSANE?
2 insane assumptions on your part:
1) That UA would put new hires into answering GS calls. It jives little with reality.
2) That UA is currently hiring new phone agents. This also jives little with reality.
Most phone agents in DTWRR and HNLRR have high seniority and are earning at the max end of the scale. They are not returning to year 1 if they choose to relocate or work from home. That's not how the pay scale works.