Originally Posted by
NewportGuy
So someone who will regularly deal with your TOP customers, making them happy and continuing to insure your most important revenue, will make less than $10 an hour in many cases??? Are they INSANE?
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I'm pretty sure that's not how it is seen from the C Suite at Willis Tower. There, the way to insure UA's most important revenue is seen to be to sign corporate sales contracts that force business travel to fly UA. That, plus fortress hubs, are what insure UA's most important revenue stream, at least until Delta poaches enough corporate customers.
Notice that when DL takes out full page ads celebrating their operational reliability around the time of year that sales contracts come up for renegotiation, UA executives take to the media to discuss their plan to have a plan next year to be as good at ops as DL. That shows you where the attention to customers is these days.