FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,491
Sounds like you had a bad experience, but is atypical IMO. Granted service in China can be hit or miss, and even at PVG don't expect clean anything.