FlyerTalk Forums - View Single Post - United to close HNL & DTW reservations office & DTW GS office {work from home option}
Thread: United to close HNL & DTW reservations office & DTW GS office {work from home option}
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Old Sep 3, 2015, 7:42 pm
  #84  
Thunderroad
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Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Have cut back on flying UA, but still very sorry to learn of the HNL center being closed. They were by far the best and friendliest agents IME.

Originally Posted by boat9781
Agree 100%. Almost everything that requires a phone call with AA can be done on ual.com. How AA doesn't allow sponsoring upgrades and redepositing miles online is beyond me. And their app is pretty bare bones.
Not to defend AA, but it's possible that the website will be improved once they are finished with the other aspects of the US-AA integration. A lot has been put on hold while the management has focused trying to nail down the basic aspects of the merger with the minimal disruption of their systems.
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