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Thread: United to close HNL & DTW reservations office & DTW GS office {work from home option}
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Old Sep 3, 2015, 5:32 pm
  #79  
boat9781
 
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
Originally Posted by sinoflyer
From a passenger's perspective, UA is the most automated airline among the US3 (plus WN) right now. This year I began splitting my flying between UA and AA. I've needed to call AA for assistance even for mundane things that UA's website and mobile app can easily handle. To me, that constitutes inferior service. YMMV of course.
Agree 100%. Almost everything that requires a phone call with AA can be done on ual.com. How AA doesn't allow sponsoring upgrades and redepositing miles online is beyond me. And their app is pretty bare bones.
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