Originally Posted by
FlyWorld
This alleged quote would be slightly less misleading if it included this text: "after accepting a significant pay cut and then paying for their own computer equipment out of their diminished earnings."
The same spokesman I was corresponding with also acknowledged that there is the split pay scale. The company does not believe that will impact the retention numbers.
Originally Posted by
halls120
Why screw over loyal employees by making them take a pay cut?
Probably also worth asking the union. These employees are represented by the IAM and as a group agreed to the contract with the split pay-scale in it.
Originally Posted by
harryhood
For GS like me who value having dedicated agents to talk to during IRROPS or complex issues that ordinary agents seem unable to handle with any consistency, this hurts the most.
Why?
There has been no indication yet that the changes include disbanding the GS desk. Presumably some number will stick around and keep working and the overall structure of the call center operations - including the dedicated group - is likely to remain.