Originally Posted by
AyrMiles
Just missed my BA flight from T5 because the shuttle drivers don't care about customers and nor do the managers.
Dropped my car with enough time, but none to spare; spoke to three drivers and reception about needing a shuttle urgently to T5. There was a queue of three buses just waiting, engines idling, but they couldn't be bothered to go. I waited more than 15 minutes for transport.
Having missed my flight, I went back to Hertz and spoke to the duty manager - Adam something - who didn't care either. He couldn't even be bothered to ask my name even though I told him I've been President's Circle for more than twenty years. Just mumbled that he'd "speak to the drivers".
Nice attitude, Hertz.
My advice is use AVIS at Terminal 5 - they're in the terminal itself. That's what I'll do next week and the week after and every week until the end of the year whilst flying in and out from GLA.
You had a 15 minute window that basically either made or broke your ability to catch your flight. Yes, you are at fault. What if you hit traffic, ran into longer than normal security lines (even with TSA Pre-Check), etc.? 15 Minutes is a bit close to making or braking a flight time.