Originally Posted by
aza72
She didn't understand. The max fees you should be looking at with no status:
$200 to cancel and redeposit miles + $75 for a close in award booking (+ optionally $200 to cancel your original ticket and get some $$ back).
She probably was looking at $200 to change + $345 difference in fare. If you call again, make it very clear you are looking at award tickets on UA541 out of JFK.
Called again.
No flexibility in not charging all the fees. But I can do the option you listed above.