Originally Posted by
Phaze
Might still be worth putting a claim through on the Amex Platinum if you have it. I know they require the claimant to have paid with the card but I have known of cases where people who didn't use it have been able to successfully claim. This is going back a couple years now, though.
I've wondered that too. And I don't know. But what I do see is the amount of customers they gain, both leisure and corporate, which must easily offset those they potentially lose. They have pretty much all the corporate business in Singapore and it's not easy, particularly at the MNC level, to just drop them (annual rebates, route convenience etc). The firm I work for spends 8 figures SGD with them a year.
This makes sense. The duration of flight time or availability of a direct flight is always the most important decision in who I fly. Given that I am not based in Singapore however, choosing Singapore Airlines is a choice. I could very well route myself through Bangkok or Hong Kong instead if I'm flying from home. Non price sensitive full fare business passengers on the margin like me might be what makes a difference to their capacity to sustain some of their long-haul flights. Then again, maybe I'm just kidding myself. Airlines generally do as they will.
Originally Posted by
SQ325
Didn't they give you any contact numbers/e-mail contacts when you reported the missing luggage in KL? The feedback channel of SQ seems to be directly connected to a rubbish bin, normally not worth sending anything via that channel.
If you have status with them it might be worth to contact PPS-Connect or Krisflyer.
If you don't have above try to complain on their facebook/twitter accounts. Airlines tend to respond better there.
I have 1K status with United, but nothing with Singapore Airlines. I don't think they care much about my United status.
I need to dig through my stuff to see if I can find anymore contact information from the claim report in KL. We'll see if that works!