Originally Posted by
halls120
Is it a good thing for the employee who is forced to take a pay cut and buy their own computer in order to work for United?
Is it a good thing for customers who still need assistance from time to time but won't have access to experienced agents who tell Smisek no thanks to his cheap offer?
Yes. It's the job of the company to run profitably. If they don't make the moves needed to stay competitive, people will whine about their financial results. There's no winning when facing a biased audience.
Being offered an opportunity to retain their job at home is a lot better than the options DL employees received the last time they closed centers. For them it was move or lose it.
Originally Posted by
goodeats21
United is no where close to having reservation systems that do not require calls. Their operation is in the toilet (delays and cancels), their systems do not update in "real-time" and the only way to get help is to call.
This is crappy anyway you look at it.
What part of "less and less" equals "no calls at all"?