This is sad, plain sad. Those call centers were the best. Seriously, I wonder how many sUA employee's (all from top to bottom) are going to actually be left after this. I always had the feeling $mi$ek just wanted to gut sUA and it seems true.
Someone mentioned what is the final nail in the coffin and I believe this may be it. For me personally it was the pullout of JFK, I don't do EWR. Burning my last award this winter and have a grand total of 348 miles in my account.