Originally Posted by
DBCme
The computer garbage for agents who want to work from home seems like a terrible business decision. Wouldn't you want some majority of your agents to utilize the same computer/OS, have sufficient operating power, security protections, software, and a remote I.T team that has some control of these "workstations?"
It's likely a very good business decision actually. The company usually still owns the software, typically including required security software to be installed. Remote IT can be used, as can software to allow remote supervision.
All the employee is responsible for is buying the computer and, normally, paying for their internet service. They will have to meet certain requirements, such as the OS.
Customer service agents working at home is not new, its well supported from an IT perspective. If you work for a large company, there's a fairly good chance that if you call your payroll department or even your IT department, you are speaking to someone at their home these days.
I'm not defending the closing of the centers or how UA is treating these employees overall, but the computer thing is probably not a big deal for most employees.