Here's an example for the people that think Delta was fine with revealing the details of an unrelated booking.
Say you have a personal credit card and a company credit card both issued from the same bank. Somehow your company credit card is compromised. The bank calls the responsible party at your work saying they've detected some potentially fraudulent activity in Los Angeles.
"Oh, Fred's not in LA this week, you should cancel that card," the accountant says.
"Yes, we figured because we're also seeing donation charges to Planned Parenthood in Atlanta," the bank says.
"What? That's fraud too, he wouldn't charge that on his card," the accountant says.
"Oh, I mean on his personal card, so we know he's in Atlanta right now so he couldn't be in Los Angeles," the bank replies.
So now your organization knows that you have given money to Planned Parenthood, which may or may not have repercussions on you at work. I realize banking has stricter information regulation than travel, but the situation is the same. Delta noted unusual activity and shared more information than necessary to the responsible party.
Originally Posted by
javabytes
Delta prohibits speculative bookings or bookings of a fictitious nature. You had two conflicting itineraries booked, one of which you clearly cannot fly. It's not unreasonable to think Delta might contact the purchaser of one of the tickets to inquire, and in doing so, discuss the specifics of the conflict, nor can I even stretch my imagination to see how it could ever be a breach of confidentiality to do so.
And yet, in spite of it being "prohibited", upon detection Delta did not cancel either one of those and chose to advise an unrelated party that OP had until today to do a no-risk cancellation.
If it's not unreasonable to think Delta would contact the purchaser of one of the tickets, it's even less unreasonable to think that Delta would contact the purchaser of the most recent ticket who also happens to be the passenger on BOTH of the tickets. After all, that person probably has more information because he's the most recent purchaser and is the only one who has the option to cancel that second ticket.