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Old Sep 1, 2015 | 2:16 pm
  #10  
fairviewroad
 
Join Date: Apr 2003
Location: United States
Programs: UA, AA, DL, Amtrak
Posts: 4,647
Originally Posted by VKurtB
Integration - a noun meaning "staff reduction".

Self-service capabilities - euphemism for the above euphemism.

See? I DO speak corporo-baloney.
Like many other FT'ers, I consider it a plus to be given more control over my booking process. I guess not everybody feels the same way.
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