Originally Posted by
BugsyPal
That was Hertz on Demand's huge weakness. They didn't give a flying *** it seemed and did little to hold feet to the fire. For instance technically there was a fee for returning a vehicle without proper amount of fuel. But Hertz would often waive the fee if someone yelled loud enough.
I never used HOD and don't doubt this is true. Maybe Zipcar isn't quite as extreme, but the problems still persist to some degree.
Can't remember where I read it, but someone was arguing that Zipcar went from being seen a community (we're all in this together) to simply being seen a service (I paid my money so I can do whatever I want).
To me the point when they added optional CDW at $2 / hour was the moment that it stopped being any kind of community and just became another variation on the regular rental companies, albeit with worse cars but in better locations.