Originally Posted by
aerobod
The only airline I know that enforces carry-on at the gate well is Ryanair. They arrange everyone inside a bull-pen before the gate to the aircraft is open, then an agent walks through the bullpen with a plastic box with a handle on it that must fit over your allowed carry-on, they also check and mark your boarding pass. Once they reach the end of the bull-pen, the flight is closed off and the gate to the aircraft is opened. A structured approach with no leniency, but very effective.
That would no doubt work but I don't think WS needs to go that far. Maybe something like ......
"Sir/Madam, you are allowed I piece and a personal item. You have six pieces and your rollaboard is oversized. How would you like to deal with that before you board?"
......would work with the majority of those "unintentional" offenders.