Originally Posted by
goodeats21
2) United is fixated on some magic back-office cure to their ills. It isn't going to happen. No re-banking, no cleaner with RFID chip... What is needed is real operations management. Empowered staff on the ground and actual oversight of their many contractors. It is hard work and doesn't fit into an investor-targeted press release, but that is what would start to turn United around.
It is obvious when you watch operations that this is lacking. No sense of urgency, no management presence even at Intl irrops gates. There really is no leadership...
You described just how I feel. They can blame weather, union contracts, whatever. But until there is good leadership with both a short and long term plan to fix operations, very little is going to change.
The RFID chip actually made me laugh. Maybe I just don't understand how it would work. But today, a cleaning crew exits the plane right next to the desk at the gate. That's the GA's signal to know the plane is clean. I'm not sure how knowing this 30 seconds earlier is going to help much. And they still have to wait for the cleaning crew to exit before they can board. Seems like a huge waste of money to me.