Originally Posted by
goodeats21
No re-banking, no cleaner with RFID chip... What is needed is real operations management. Empowered staff on the ground and actual oversight of their many contractors. It is hard work and doesn't fit into an investor-targeted press release, but that is what would start to turn United around.
My guess is that they tossed someone out there not for investors, but because United is getting real pressure from corporate accounts and its own corporate sales staff. United will spend the next few months negotiating with corporate travel departments, and they need a pitch to try to counter the very effective Delta ads, and actual accomplishments. Are you going to be the guy who switches to United? The guy who keeps an exclusive deal with United? They guy who tries to get more of your staff to fly United? Discounts only go so far, when United not only has far worse service, but runs 10-15% points less OT with 6x the cancellation rate.
The real problem, and why we see a mindless piece that makes United look silly though is that
there is no plan. The plan was to tighten connecting times with rebanking, get more out of staff and equipment. It blew up in Jeff and Co's face. And its not a surprise, nearly all of us predicted this. So United is back to the old CO "savvy" strategy of promising some "changes you are gonna like" at some point in the future.
