Originally Posted by
NickB
No it is no more a lawyer's office than this Board is the meeting room of the Air France First Class Admiration Society. We all have different uses for FT. Some use it to was lyrical about the wonderful meal they had in the CDG first class lounge. Others use it to get advice on whether they are entitled to compensation when an airline has failed to deliver the service they promised. And some might use it for a combination of these. These are equally legitimate uses of FT.
I disagree totally with the wording you are using. Most of these post do not try to get compensation because people had a real issue, but just because people believe to be entitled to get money. We can provide advice in all fairness but it is their responsibility to do so.
I find, recently, that we had more posts about 261/2004 than about quality of service or the FF program that, to my opinion, belong more to FT if we just look at how this forum is named.
Originally Posted by
NickB
There may or may not be Reg 261/2004 (this is debatable) but there could also be Montreal Convention liability for delay in transportation. However, this is more complicated and goes beyond what can reasonably be advised on this board. This was may be for the lawyer's office
.
Fair enough
Originally Posted by
NickB
Yes you can when the airline does not offer what they are supposed to do. Not saying that they did not do it here but I find the suggestion that we should accept what the airline agents tell us and never vindicate one's rights when it does not get sorted on the spot as rather problematic.
So, basically, if my flight is cancelled, you believe that I should book myself a one-way ticket on another airline, pay for my accomodation (without knowing airlines policies about accomodation level for example) and then get reimbursed without further discussion? This is completely irrealistic.
Originally Posted by
NickB
It is not about believing that airlines are cash machines. It is about believing that airlines should comply with their obligations and take responsibility when they do not provide the service that they received payment for.
Agreed about the responsibility but is it necessary, everytime, to talk about the regulation? Just complaining to Customer Service is often enough to get compensated at the same level, without even mentionning that regulation. It also allows the airline to provide alternative compensation for customer who want it (a voucher instead of cash, or additional miles for example).