Turkish Airline - Lost Baggage - My experience
For us; while travelling CHICAGO-ISTANBUL-ABU DHABI on Turkish Airlines; we didn't receive our 02 bags at Abu Dhabi airport. We ask the baggage services and they issued me a PIR (Property Irregularity Report), and advise us to wait for their call. However, I kept following with them, also I contacted Turkish Airline helpline (Turkey) and they kept me updated like they are finding it / there is no status change etc., although getting my call through was a bit challenging, they attended the calls after a lot of attempts.
When I called on 3rd day, they told me that they have located my baggage and gave me the contact number of the driver who has taken the baggage.
I called him and he delivered the baggage at Ruwais (240 km away from Abu Dhabi) - which was impressive.
All the bad feelings against Turkish Airlines, washed away.. lucky me.
However, they should develop a system where this condition should not arise.