Originally Posted by
Keyser
a couple of years ago jet refunded the entire fare for all 8 members of my traveling party when one passenger passed away....this was a domestic fare though so i don't know if the same would apply to international as well....
jet has deteriorated in customer service over the last few years so i'm not surprised to read something like this....completely unprofessional....
Indeed utterly unprofessional as until now not even a note of apology or anything like that. And to mention that they "forgot the refund" is something I haven't heard anywhere..