Originally Posted by
olivedel
OT: Is FlyerTalk becoming a lawyer's office?
No it is no more a lawyer's office than this Board is the meeting room of the Air France First Class Admiration Society. We all have different uses for FT. Some use it to was lyrical about the wonderful meal they had in the CDG first class lounge. Others use it to get advice on whether they are entitled to compensation when an airline has failed to deliver the service they promised. And some might use it for a combination of these. These are equally legitimate uses of FT.
Back to the topic, just check if the new tickets are INVOL rerouting. I do not believe that this case qualify for any kind of compensation, not even the expenses as the alternative arrangement was not made by the airline.
There may or may not be Reg 261/2004 (this is debatable) but there could also be Montreal Convention liability for delay in transportation. However, this is more complicated and goes beyond what can reasonably be advised on this board. This was may be for the lawyer's office
.
People : you need to speak and ask upfront. If you are not happy, ask again! But you cannot complain that making your own business and get reimbursed and get compensation.
Yes you can when the airline does not offer what they are supposed to do. Not saying that they did not do it here but I find the suggestion that we should accept what the airline agents tell us and never vindicate one's rights when it does not get sorted on the spot as rather problematic.
Sorry for the rant, but I see too many posters believe that airlines (AF, KL or others) are cash machines.
It is not about believing that airlines are cash machines. It is about believing that airlines should comply with their obligations and take responsibility when they do not provide the service that they received payment for.