Originally Posted by
scubaccr
Either way IHG management will not want to have IHG brand damaged by using such Sophistry over 1759 v 1800 to deny a BPG claim
I'm not sure if they care - I have had BRG turned down with all sorts of bogus reasons. I think this is just their way of making sure that the BRG claim doesn't go through, as their terms said everything has to be identical so there is 1 minute difference between 17:59 and 18:00.
If it was me I'd probably publish that paragraph on IHG's social media pages.