FlyerTalk Forums - View Single Post - Citi always transfers me to a "special" department when I call CSR. Anyone else?
Thread: Citi always transfers me to a "special" department when I call CSR. Anyone else?
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Old Aug 28, 2015, 5:36 pm
  #3  
Nick92
 
Join Date: Apr 2012
Posts: 432
It means your account is either flagged as very important and so your account is locked from standard reps ever seeing it or you're flagged because you're a pita difficult customer and only escalated reps can assist. Could be a good or bad thing.
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