FlyerTalk Forums - View Single Post - Change in cancelation process?
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Old Aug 28, 2015 | 5:20 pm
  #8  
thesaints
20 Countries Visited1M20 Years on Site
 
Join Date: Mar 2004
Location: San Francisco, CA
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Maybe when the airline detects a pattern of cancellation they make the process less straightforward for the person in question.
At this point it is not yet ascertained if the process has become what you describe for everybody else as well.
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