That's really disappointing to hear. I wonder if the FA's on the long haul routes suffer from the AC syndrome of high seniority = usually bad service. Admittedly again I haven't flown them long haul, I'm also not a frequent J flyer, but the only time I've had this happen to me was on a UA flight YVR-ORD where I slept through the breakfast service and saw the FA eating it later when I was never offered it when they came by to offer me a drink.
I am hopeful to try the AV long hauls one day, but I don't really see what situation I'll have to do it.