Disgusting Jet Airways
I never expected this poor level of response from Jet Airways. We were booked to travel internationally and a bereavement of one of the passengers unfortunately destroyed our entire plans. A polite letter along with the official documents backed by emails form the local office meant nothing to the administration of Jet and they continued with the cancellation policy without any feelings or consideration on compassionate grounds. Worse still it is more than 1 month and no refund ever came. An official email sent received a shameless reply acknowledging that they had "TOTALLY FORGOTTEN IT" and will restart the process. I don't think any airline would ever stoop to such a level of lack of compassion or assistance. A lesson well learnt as this was going to be our first time in Jet and proves to us never to travel with this lousy company.