Hi,

I recently rented a car in the Netherlands. Three days, pick up Friday at 15:45, return Monday. BMW3. Total cost 159EUR or so.
Staff at the station was great, super friendly, got me an upgrade to the BMW5 - great car - thanks to the Platinum card.

Car returned on Monday at 16:48. All is well, no scratches, great chat with the local staff, all is super.

Fast forward to today, I receive the final bill: 239 EUR. I'm surprised and check what's up: Turns out Sixt accounted for 4 days with the last day being nearly 100 EUR.

It seems the returning the car at 16:45 would have been fine but at 16:48 - which is 3 min later - it's counted as another day at a different rate and billed as such.

Now, in theory the calculation is correct. But I am surprised a bit by this as I never noticed such finicky behaviour bevor. And had I known that, I would have not patiently waited for the Sixt gentleman to finish his phone call before walking out to the car. I would have also not chatted nicely but instead made sure that the handover was completed three minutes quicker.

Now, my question is: Is it worth following up with Sixt customer service about this or should I just eat the costs and consider this a lesson for the future?
I've been very happy with Sixt so far for the last 5 years. Their cars are great, Staff has generally been friendly and sometimes I had excellent service from the local people.
Their central customer service though was not always as excellent which means I'm interested in other people's experience.

Thanks