Just found out someone I know has been having a tussle with Citibank.

That person used the Citi Rewards card at a tailor to buy some suits and shirts. Big amount spent. But was denied the 10X points for "clothing, shoes and bags" shopping.

Tailors don't qualify, it seems.

But what else do tailors sell but clothes?!

Apparently "the card is intended for off-the-rack clothes, not tailor-made clothes" was the (downright ridiculous) explanation.

Really these banks seem to make rules on the whim. Frustrating is the mildest word to describe them.