Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
"All of their bags are stolen but their baggage are still there."
Can you explain this? Do you mean that handbags/purses were stolen, but that suitcases were not?
Some rental-car companies offer "personal effects coverage" (PEC) that covers personal property stolen from the rental car. But I don't know how much you actually lost (in dollar terms) from the items that were stolen.
Why was a "change in schedule and hotels" necessary because of the theft?
In the future, the best advice is never to leave valuables in a parked car. For example, why were
passports left in an unattended car?