Question(s) on RBC Avion - I have typically transferred points from this program, so have no direct knowledge of using the actual RBC Rewards points.

I understand that you can book E+ or J tickets so long as the value is under the threshold for the region you are flying in. Is the common way of doing so still getting a confirmation from RBC travel that you can book direct with another airline and then getting re-imbursed, or are the agents themselves able to do this now?

For those that have been reimbursed (I've seen threads when people get T+ direct with AC instead of T) - what is the process to get reimbursed?

Can one get reimbursed through a specific airline or OTA (in case of a multi-airline itin?)

Being that their fares are zoned (ie. NA-S. America) - has anyone been able to book a stopover that includes another zone (ie. NA - Central American (stopover) - S America - NA?) -if so, how does this "price" in terms of points? How about just a simple open jaw?

Any other nuances/tricks/benefits that I should know about not explicitly stated in their T&Cs?

Gracias.