Hi everyone,
I was looking at the EU passenger rights document regarding claiming compensation for delayed flights for my flight FRA-JFK. My flight was delayed for 222minutes for boarding and 218 minutes for landing.
According to the website,
Financial compensation
In addition, if you are denied boarding, your flight is cancelled or arrives more than 3 hours late on arrival at the final destination stated on your ticket, you may be entitled to compensation of €250 - 600, depending on the distance of the flight:
Within the EU
1,500 km or less - €250
over 1,500 km - €400
Between EU airport and non-EU airport
1,500 km or less - €250
1,500 - 3,500 km - €400
over 3,500 km - €600
So technically, I should be able to claim for the late arrival in JFK?
However, when looking at the complaint form, there is no choice for flight delay. The only choice is 'Long Delay'
‘Long delay’ means when a flight does not depart until after the scheduled departure time
by:
i) two or more hours, for flights of up to 1500 km;
ii) three or more hours for intra-EU flights of 1,500 km and longer, or for other flights
between 1501 and 3000 km;
iii) four or more hours, for all other flights.
which would mean that I cannot claim for a long delay since it is 18minutes short of 4 hours.
I would greatly appreciate if anyone could shed some light on this, if there is any way I could claim for the 3 hour delay in landing.
Also, as I was on SQ26, SIN-FRA-JFK, would I be treated as 'departing from a EU country' as my boarding pass only states SIN-JFK.
Thanks in advance!