Originally Posted by
Doc Savage
The napkin thing I might understand, as it could ostensibly be to protect your clothing from a stain. What the attitude was is a different question.
The utensil lecture shouldn't happen to anyone over the age of twelve. I'd have brought that up with the manager.
agree attitude matters
sometimes management focuses on procedure/process not attitude
in other words - service becomes of secondary importance
which is a problem in service/hospitality industry
not sure if the utensil thing could be done well (or not)