Wow I actually was looking thru this thread caus I had the exact same situation after seeing this post I decided to create an account here just to post:in March I booked a ticket from NYC-TLV one way for 615$ on justfly for my bro from a link thru kayak. I first received an email stating there was a problem processing your ticket- pls call cc company to confirm. I verified the charge and 20min later received an email with confirmation which included 2 airline record locators & says in clear wording: you are booked for this flight. No need to contact us to confirm.

Well a month later my bro shows up for his flight and they say there is no record of a booking. Needless to say all hell broke loose as it was 2 hrs before departure and airline (easyjet) wanted 4k. After much negotiation they ended up charging 1080$. I gave it to him over his head for not bothering to actually call airline to confirm flight/seat etc but obviously was Fuming at justfly. As stated by everyone else their customer service was an absolute disaster. Bearly spoke English (was like pulling teeth just getting them to divulge where they are located-some island off of Canada-or so they claimed) couldn't get supervisor & when I finally did she was rude, unhelpful, no explamatiom other than you weren't booked etc and ultimately she just hung up on me- literally the worst customer service experience I ever had in my life..

3 days ago I came across DOT complaint website and on a whim decided to file complaint.i get an email from rep saying he reached out to justfly and will be cc'd thruput the process. Well what do you know, I get a call the next day from a Quebec number and it's a supervisor from justfly. He is willing to issue a check to me for half the difference in fare. We fought for about 10min as to why it was at all my fault for not confirming flight since it says clearly that I don't have to. Ultimately his argument was 1- I never received an actual ticket from the airline & twisted things on me by saying: it sounds like you travel a lot so you should know (most of my flights are booked domestic from airlines so there is only one email like from southwest etc). Two, should of called 72 hrs before as stated in the guidelines (and that they would of "figured something out" if I did) since the second part I couldn't argue about (and indeed bro was an idiot) and it didn't sound like there was anyway I could enforce any type of comp I agreed. I was supposed to receive an email with confirmation of our discussion where I would respond to and send proof of final fare. He even said he would add a 150$ voucher for future credit... Of course I never got the email & am dreading calling them trying to trace the guy I spoke to..

I do think that anyone else who has issues shoud file a complaint on DOT, it's very easy & you will get a response quickly from a DOT rep & it will force Justlfy to respond.. Also I would strongly recommend anyone booking with them to use an Amex in case you need to dispute..

http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm