Personal Cruise Consultants, Personal Vacation Planners and whatever else they are called. They work for the cruise line to come up with the best way to get you to give them money. They aren't your advocate. They might have information, most of it on a computer screen of pre-scripted responses to questions they get asked. Travel agents work for you, they are out to get you the best price and best promotions available. More likely to have cruised on the line (if not the ship) you are going on.