Does anyone have experience cancelling a BA itinerary, due to a significant (2+ hours) schedule change? This happened to me earlier and I telephoned BA to exercise my right to cancel. The agent was very nice, but didn't seem to quite understand what she was doing, as she kept having to place me on hold to 'ask her boss' about the process and policies.

My flight was paid for with a combo of evoucher and cash, and, after consulting her boss, she claimed I would receive both back within 7-10 days. Of course, I expect to wait a week or more to receive the actual refund and evoucher back, but I am concerned because my booking has not actually been cancelled. If I log in on MMB, it still shows as confirmed and live. Expert flyer even still shows me as sitting in my seats. Is this normal? Is it the case with BA that the agent does not actually do the cancelling, and the refund team do this, whenever I reach the front of their queue?