Originally Posted by
drvannostren
If you like AV and just hoped that it would stay 787, then ok, you got burned a bit, but bad service is bad service and can happen on any airline.
I did not read the OP post to mean that he thought the switch was particularly heinous, but that one drink on LHR-BOG is. I'd be pretty upset myself at that. I've had bad service, but running out of booze after one drink for bus. class is egregious.
My experience on AV has been good too. If I were the OP, I would write them a short note. I know Colombian businesses often blow them off, but it wouldn't hurt.