Originally Posted by KINCHAN

To receive Boost May 2015, I made rsvn 2 nights*3 properties by my name and my mother's name.
Asked to pay by my CC for 2 rooms, I paid as asked for at these properties.

2 Stays had not yet came, so I send request through www last week.
Today I got annoying e-mail, saying that my mother could not receive points because it was paid by me.

Really confused and call to Hilton for this matter because I had got stay counts for my mom and me by paying my CC at Hilton and Hyatt.
Of course Yes, they replied.

Then I called to Accor CS, they also said Yes.
Rudeness remained because call center people do not want to take action but asked me to wait for response by e-mail.

I love the Accor properties and services, but CS is not so good compared to Hilton or Hyatt.