Originally Posted by 24left

What EXACTLY does this mean?

In another thread, there was a post saying 50% of special meals are not boarded, or 50% of requests for special meals are not delivered. (perhaps someone can find it)

Is anyone responsible for making sure that all of the special meals requested for a flight have actually been boarded for that flight?

Does the contract AC has with the catering companies still allow them to be paid for such poor performance?

Are the mistakes happening on the AC side and therefore the actual requests are not making to the catering companies?