Originally Posted by
s0ssos
I wonder if others get annoyed when waiters don't apologize for things. These things are not necessarily their fault, like how I had no napkin/silverware today, but why should I be the only one in the restaurant with no place setting? How does them "allowing me" to take one from another table make it right? Should I go ahead and pick up my own food from the kitchen as well?
Did you make the server aware that you had no tools to eat with? And he told you to take them from the next table. Problem solved maybe but not the ideal solution.
I generally get apologies when the server is aware of any shortcomings: sorry you had to wait for a table, sorry your food took so long, sorry your beer is 30% foam. Sometimes that is accompanied by a small discount or free appetizer or dessert or drink. It goes a long way to soothe bad feelings.