Originally Posted by
Gardyloo
Edited to add - and another fraudulent ticket has been issued this morning, but the rep can't tell me any details. I'm now being shuffled around to various robots all asking the same idiotic questions.
I work very closely with people who respond to these types of incidents (not part of AA) and not disclosing details is normal procedures. I know its frustrating but its really to help you and others, even if it does not seem like it.