Perhaps I was too hasty with this praise. I just tried to log on to my account and it's been re-hacked overnight - new contact information, secret questions, the works. I'm on the phone with a reservations supervisor (ACS still closed) who is struggling with stuff she plainly doesn't understand very well.

Edited to add - and another fraudulent ticket has been issued this morning, but the rep can't tell me any details. I'm now being shuffled around to various robots all asking the same idiotic questions.