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Thread: Contacting American Airlines Customer Relations & Complaint, Issues (master thread)
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Old Aug 22, 2015 | 2:39 pm
  #31  
JDiver
Moderator: American AAdvantage
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According to Chris Elliott (elliott.org) the current man in the barrel still is:

Primary Contact
Sean Bentel
Vice President Customer and Relations
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 967-2116
sean.bentel <at> aa.com

The conventional wisdom is not to bother with phone or e-mail, but to send a actual courier or US Post Office mail.

Include necessary details, be dispassionate and succinct; leave out drama, feelings and lengthy descriptions.

That should make it easier for those designated to handle this kind of correspondence to reach some conclusion.
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