Originally Posted by
LondonElite
To some, a significant customer service issue is not getting a sufficient number of ice cubes in your coke, for others it's forgetting about your UM child at the gate.
Which is it, so that those with experience can wade in and offer a useful and qualified opinion.
Agree. But OP didnt ask for a 'quaifed opinion' as to whether his issue was 'significant' in anyone elses mind...not 'should I escalate'... Just how to escalate.
But, I guess on a slow FT day there is quite a bit more interest in arguing the relative merits of an 'issue', as opposed to telling OP 'nothing more you can do'.