AA Customer Support Issue How to escalate???
Hello, new to this forum..
I have a significant customer support issue with AA. Problem is the ONLY way to "communicate" with AA customer support is via email. I have lodged a support issue through the appropriate channels, have received a reply that I find completely unsatisfactory. Have asked for an escalation, but no response, and there is no apparent means of speaking to someone directly. Other airlines have customer service reps you can speak to an initiate escalations through.
I am tempted to message or call executives at AA, but was wondering if there is any advice on where in the AA organization I can call?