Originally Posted by
braffy
My question for all of you is, is there any use to HUCA? Is the agent correct or misinformed about the downgrade of one segment being impossible without redepositing and rebooking the entire ticket?
Voluntary change of class was not allowed for some time in the closing stages of USDM unless you did exactly as they suggest - redeposit and rebook the entire itinerary.
While this most commonly came up with pax who might have paid F for the whole ticket, but only had availability in J for one sector at time of booking... I suppose it equally would apply to a requested downgrade.
For a while you could play agent roulette and hope one would make the change without needing to cancel... but by the end it was almost uniform. I tried with four agents in September last year and all of them gave the same line.