FlyerTalk Forums - View Single Post - ARCHIVE: Long call wait / delay / hold times for AA phone lines
Old Aug 20, 2015, 10:47 pm
  #464  
abk
 
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,090
You know, there is a dark cloud somewhere in the route system everyday that is causing all this.

As an aside I flew Lga to Stl on Monday and I never saw such confusion and disorganization at a mainline station. First class agent told me C8, text told me D2h (which doesn't exist), board said the same and a second agent said C8. C8 said take the shuttle to D2 and then a bus to a hanger. Total third world behavior and not an employee could answer a question.
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