Originally Posted by
GUWonder
As a PLT or EXP, these current kind of very long phone wait-time delays had never before hit me even when weather conditions were nearly as disruptive or more disruptive to AA flight schedules than they are today.
AA's managed to take an aspect of its service where it really was head and shoulders above the competition and mess it up.
This is basically everything about AA these days.....it's the worst of both airlines combined and no one on Amon Carter Blvd cares unless you make their day miserable by complaining en masse.