Originally Posted by ck666

Thank you Maria. Yes i tried to contact your colleagues by phone, but it seems there's nothing they can do, except repeating that they are very very sorry...

1 week ago, i bought a ticket on lufthansa.com and they charged me 2 times, now it takes ages to sort the problem and get my money refunded. I'm starting to be really fed up with all this.

How should i contact your colleagues Maria (phone doesn't work)... is there any specific email address for this or is it the customer.relations@lh one?